Privacy Notice

Billhop AB (org nr 556859-5416) is keen to protect your privacy. Billhop operates as controller for the services that we provide.

In this privacy notice, we explain how we process your personal data and what we do to respect your integrity.

Information that you give to Billhop

By sending in our ‘contact us' form, you send us personal data, such as your name, company name, business email, company revenue and number of employees.

Once we get in contact with you, we might supplement this data with more information on the company you work for in order to complete the contract process. This might include data such as if you are a director, ultimate beneficial owner or authorised signatory. Other data on the company does not qualify as personal data, but Billhop will nevertheless process it with the same degree of care.

Processing of your personal information

The personal data we gather about you is used to enable us to contact you and introduce our service. We may also use your personal data to communicate with you and conduct customer analysis. The legal basis for such processing is legitimate interest.

Disclosure of personal data to third parties 

We may transfer to or share your personal data with selected third parties, such as our processors (database providers and similar providers) so we can keep track of if we have been in contact with you or not.  

Processing of personal data outside the EU / EEA

We strive to process your personal data within the EU/EEA. We might transfer your data to our subsidiary in the UK, depending on where your company is located. The data may however in certain situations be transferred to, and processed in, a destination outside of the EU/EEA by a supplier or subcontractor. We will in such instances take all reasonable legal, technical and organisational measures to ensure that your data is treated securely and with an adequate level of protection in accordance with the applicable data protection regulation, such as standard contractual clauses and appropriate technical safeguarding.

Storage of Personal Data

We keep your personal data only as long as necessary to fulfil our contractual obligations towards you and as required by applicable law and regulation.

Your rights

You have rights regarding your personal data. If you want to exercise your rights, you are welcome to get in touch with us via the contact details listed in the end of this privacy notice.

Right of access – You have the right to request a copy of your personal data that Billhop process.

Right to rectification – We do our best to keep your personal data correct, complete and up to date.

Right to be forgotten – You have the right to request the deletion of your personal data when it is no longer necessary for the purpose for which it is processed and where there are no legal obligations that would hinder such deletion.

Right to restrict – You have, under certain circumstances, the right to request us to restrict the processing of your data so that it is only used for limited purposes, e.g. during the verification of the accuracy of personal data.

Right to object – You have the right to object to certain use of your personal data if you believe that your right to privacy weighs heavier than Billhop’s interest in processing your personal data. You always have the right to object to processing for the purpose of direct marketing.

Right to data portability – If our right to process your personal data is based on either consent or performance of contract, you have the right to request that we transfer the personal data that you have provided to us, to a third party. This is provided that such transfer is technically possible and can be done in an automated way.

Swedish Data Protection Authority

If you are unhappy with how we process your personal data, you are welcome to contact us and we will do our best to solve the issue. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Sw. Integritetsskyddsmyndigheten).

Contact information

To contact us, please email If you would like to send a letter, you can address it to: Billhop AB, Kungsgatan 8, 111 43 Stockholm, Sweden. You can also contact our data protection officer at 

Billhop AB is a Swedish payment institute, authorised and regulated in Sweden by the Swedish Financial Supervisory Authority. We are exempt from the prohibition, in regulation 138 of the UK Payment Services Regulations 2017, on providing payment services in the United Kingdom and we are not authorised by the UK Financial Conduct Authority. Billhop upholds industry best-in-class security standards including 2FA and issuer security solutions such as 3DS. All client funds are safeguarded through standard client funds account setup.