Privacy policy

We are keen to protect our registered users’ and site visitors’ privacy.

We are keen to protect our registered users’ and site visitors’ privacy. Therefore, we commit to comply with this Privacy Policy. In this policy, you will find information on our processing of your personal data, how we use it and what measures are taken to protect it. The Privacy Policy applies to (the “Website”), a website owned and operated by Billhop AB, 556859-5416 (”Billhop”, “we”, “us”, or “our”).

By accessing the Website or registering for a User Account (as defined below), you confirm that you have understood and that you agree to the terms of this Privacy Policy.


”you”, ”your” or ”your” means you, i.e. the natural or legal person who is a User (as defined in our Terms of Service) or a Website visitor.

The “Service” means the service provided by us through the Website, as defined in our Terms of Service.

“Terms of Service”  means our relevant terms of service between us and you, as amended from time to time and posted on the Website.

The “User Account” means the personal user account that you register on the Website in order to use the Service.
Unless another definition is provided in this Privacy Policy, words with an initial capital letter shall be interpreted in accordance with our Terms of Service, which are available on the Website.

General information about your personal data

Your “personal data” means, in this Privacy Policy, all information through which you are directly or indirectly identifiable. Such information includes, but is not limited to, your name, your address, your social security number, your IP address, your login information, your e-mail address, information on agreements you have entered into, information about your use of the Service and any other information through which you can be identified. Furthermore, in order to maintain good customer care, we may complement the information you provide to us by obtaining additional information from private and public registers, e.g. updated address information.

We are, unless we notify you otherwise, the controller of your personal data in accordance with the Swedish Personal Data Act (SFS 1998:204) and are thereby responsible for the processing of the personal data you provide to us or which we otherwise collect.

The personal data of Users with registered User Accounts is processed in order to provide the Service and for the more detailed purposes stated below in this Privacy Policy. When registering for a User Account, you consent to the processing of your personal data for such purposes.

We will process your personal data in accordance with this Privacy Policy for as long as you have a User Account. You are free to deregister at any time. After such deregistration, we will only process your personal data to the extent necessary and only for as long as it is required by us according to the applicable laws relating to the handling of your personal data of the EU, of Sweden and of any other country, or in order to comply with undertakings towards you as a User or former User.

If you are a visitor to the Website who is not a User, your personal data is processed with the purpose to provide the Website and to ensure its functionality.

Your rights

You have the right to receive information about your personal data that is processed by us, through contacting us in writing (you will find our contact details below). You are further entitled to withdraw a consent to the processing of your personal data that you have previously given to us by registering for a User Account. Please note that such withdrawal might mean that you can no longer be provided the Service. Withdrawal of consent shall be made in writing to our email or our physical address, each as stated in this Privacy Policy, as updated on our website from time to time. Please note that you are entitled to demand that we cease to process such personal data that is processed subject to your consent, but that this may not apply in regard to personal data that we are processing on another legal basis.

Account information

Users who register for User Accounts in order to use our Services, need to provide us with such personal data that at any time is requested by us such as, but not limited to, your name, date of birth and e-mail address. When using the Service, you may also provide additional information.  We process information received from you to allow us to:

  • provide the Service by, for example, carrying out administration, customer service, billing, quality assurance work, statistical analysis, market and customer analysis, business development and accounting,
  • enable a secure login,
  • enable your contact with us and our communication with you,
  • enable marketing through the means of e-mail, SMS and MMS,
  • carry out customer analysis on social media and search engines, and to fulfill obligations stated in law or decided by a public authority.

We may furthermore record conversations between you and our customer services telephone line, for the same purposes as specified in this paragraph. We may also send information to your registered e-mail address from time to time. Our goal is to provide you with relevant information, which can include for example newsletters or updates on the Terms of Service and this Privacy Policy.

You may, at any time and on your own, add or edit information in the Service, and delete your information in connection with deactivating your User Account. Our marketing activities through e-mail, SMS or MMS will always contain an address through which you may opt out from further marketing actions.

Special records

It may be necessary for us to keep information relating to Users who have breached, or who we reasonably suspect may have breached, or may in the future breach, the terms of our Terms of Service or where Billhop is informed, or has reason to suspect, that a User’s behavior is otherwise uncontainable or in violation of applicable law and regulation.  Permission from the Swedish Data Protection Authority to keep such records will in such instances be sought to the extent required.


We are keen to protect your privacy and integrity, and understand that your personal data should be treated with the utmost care. We therefore apply high security standards.

We will take all reasonable measures to ensure that your personal data is treated securely and in accordance with this Privacy Policy. However, it is unfortunately never completely safe to transfer information via the Internet and mobile networks, even though we do our best to protect your personal data. This means that any transmission is made at your own risk.

Furthermore, it is important that you act responsibly to ensure that your information is protected. You are advised to treat your login information to the Service as confidential and you are responsible for keeping login information secret by, for example, not disclosing it to anyone else.

Disclosure of Personal data to third parties

Except as expressly stated herein or in our Terms of Service, we will not sell, share, or rent out your personal data to any third party or use your e-mail address for unsolicited mailings.

Your personal data may be shared with our affiliate companies, business partners, suppliers and public authorities. However, we will only share your data with parties other than public authorities for the same purposes as stated in this Privacy Policy.

In these cases, we remain responsible for such third parties’ (other than public authorities) processing of your data. Such third parties have access to your personal data only to perform tasks on our behalf and are obligated not to disclose or use the information for any other purpose. This means that we may disclose your personal data to suppliers, who act as our personal data processors and only in accordance with our instructions, to provide the Website and the Service.

Your personal data may additionally be shared with payment receivers who are unable to determine the origin of a payment transaction, for example, but not exclusively, due to an incorrectly stated reference number. The transmission of your personal data may be made through Internet-based technologies, among other means of transmission.

We may furthermore disclose your personal data to regulatory authorities or legal advisors in connection with alleged offenses or suspected breaches of our Terms of Service, or when we are obliged to disclose or share your personal data in order to fulfill our obligations under law.


We use cookies when you visit the Website. Cookies are alphanumeric identifiers which are stored on your device’s hard drive through your web browser when using the Website. We use cookies to enable better functioning of the Website and to collect statistics on the use of the Website. We also use session cookies to memorize choices you have made during a user session. Cookies cannot harm your computer.

However, you can command your browser to refuse cookies altogether. You are of course free to do so but then you might not be able to use the Service. Not allowing cookies may also cause malfunction and deterioration of the Website.

Aggregated information (NOT attributable to any individual)

When accessing the Website, we may log your access URL, time of access, browser type, referral URL etc. in order to obtain internal information regarding site traffic statistics. The information mentioned above is used in an aggregated manner, and is not intended to be linked back to any personally identifiable information, unless to identify members who are using the Service for any activity that is deemed in conflict with our Terms of Service or this Privacy Policy.

Links to third party web sites

The Website may, from time to time, contain links to and from websites provided by third parties. If you follow a link to any of these websites, we advise you to note that such websites have their own privacy policies and that we under no circumstances vouch for such websites or their policies. Hence, we encourage you to check the Privacy Policy of each website before you disclose any personal data.


We may, from time to time, change this Privacy Policy by publishing the updated version on the Website. All changes take effect automatically thirty (30) days after publication. However, if we make changes to the Privacy Policy which are deemed necessary for us to fulfill legal obligations or authorities’ opinions or decision, the new Privacy Policy will take effect immediately after its publication on the Website.

Language versions

This Privacy Policy has been established in Swedish and English. In case of discrepancies between the language versions, the Swedish version of the Policy shall prevail.

Contact information

To make contact with us, the easiest way to do this is over email at If you would like to send a letter, you can address it to: Billhop AB, Strandvägen 47, 114 56 Stockholm, Sweden. If you would prefer to call, we are available on telephone number: 020 386 834 39