If you are not satisfied with the decision made by our complaint manager, you can inform the Swedish National Board for Consumer Disputes (ARN) or your local relevant authorities.
Contact information for the Swedish National Board for Consumer Disputes (ARN):
Address: ARN, mailbox 174, 101 23 Stockholm, Sweden
The EU Commission has an online platform to resolve e-Commerce disputes within the EU without going to court. On this platform, you can submit your complaint in any of the languages of the member states.
Our Complaints Manager can only review cases that have previously been submitted to our Customer Support. If you are contacting us for the first time regarding a complaint, we kindly ask you to contact log your complaint with our Support team first.