Feedback & Complaints

At Billhop we always appreciate our customers' feedback. Let us know what you think about the service by calling us, writing us an email or leaving us a message on our chat.

Contact Customer Support

I am not satisfied with the service or have a general complaint.

At Billhop, we aim to provide you with the best possible Customer Service - however, sometimes things can go wrong. If you feel unsatisfied with our service, please contact our Customer Support immediately, and we will do our best to find a fast and appropriate solution.

I have spoken to customer support, but I'm still not satisfied.

If you remain dissatisfied or feel that our Customer Support did not respond appropriately, we ask that you file a written complaint to complaints@billhop.co.uk. Your case will then be flagged and reviewed by our complaints manager.

What to include in your formal complaint

A detailed description of the events.

The date and time of the events.

Any screenshots or images of the events.

Any reference numbers you have received.

Your contact details.

What's next?

Disputes

If you are not satisfied with the decision made by our complaint manager, you can inform the Swedish National Board for Consumer Disputes (ARN) or your local relevant authorities.

Contact information for the Swedish National Board for Consumer Disputes (ARN):

www.arn.se Address: ARN, mailbox 174, 101 23 Stockholm, Sweden

The EU Commission has an online platform to resolve e-Commerce disputes within the EU without going to court. On this platform, you can submit your complaint in any of the languages ​​of the member states.

Please Note

Our Complaints Manager can only review cases that have previously been submitted to our Customer Support. If you are contacting us for the first time regarding a complaint, we kindly ask you to contact log your complaint with our Support team first.

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